Find the answers to all of our most frequently asked questions.

Please let us know if you'd like to park on site. Unauthorised Parking on site is strictly prohibited, offenders will be charged at $200 per month.

Getting started is quick and easy. You can book and move in directly through our website, or if you prefer, contact us and we’ll send a secure online move-in link to your phone or email. Once your booking is complete, payment has been received, and your ID is verified, we’ll send you a gate access PIN and a map showing exactly where your storage space is located. After that, you're all set!

For safety and legal reasons, you cannot store flammable or combustible materials such as petrol, gas bottles, or fireworks. Hazardous or toxic substances, perishable items like food or plants, stolen or illegal goods, and anything harmful to the environment are also prohibited. If you're ever unsure about a specific item, just get in touch with us before storing.

It is mandatory to insure your belongings while they’re in storage. Most insurance companies can extend your current coverage at no extra cost—just let them know you’re storing with us and provide the facility details.

The facility is fully enclosed with security fencing and features a PIN-controlled electric gate. For added peace of mind, the entire complex is monitored by security cameras 24/7.

We have a one-month minimum charge, but you're welcome to use the storage for as little as one day. When you're ready to move out, we just ask for 14 days' notice.

All payments are made in advance and automatically debited each month from your credit card or bank account. We also require a one-month deposit bond, which is fully refunded when you move out—provided your space is left empty and clean.